Last Updated: 15 / 02 / 2025
Welcome to Tournet Lanka (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (www.tournetlanka.com) to book taxi or tour services in Sri Lanka. By using our services, you agree to the terms outlined below.
We collect information necessary to provide reliable, high-quality taxi and tour booking services in Sri Lanka. This includes:
Personal Information: When booking a taxi or tour, we collect your full name, email, phone number, and other necessary details for reservations and customer support.
Travel Information: We collect pick-up and drop-off locations, routes, and trip preferences to ensure a personalized travel experience.
Device Information: To improve website performance, we collect your IP address, browser type, operating system, and location when you visit our website.
Cookies & Tracking Technologies: We use cookies to enhance website functionality and analyze user activity.
We use the information we collect to:
Process Bookings: Your details help us manage reservations, schedule trips, and provide necessary travel information.
Enhance Services: We analyze data to improve our taxi and tour operations for a better customer experience.
Marketing & Promotions (Optional): If you opt-in, we may send special offers or updates about our services. You can unsubscribe at any time.
Safety & Security: We monitor user activity to prevent fraud, unauthorized access, and misuse of our services.
Legal Compliance: We may process your data to comply with Sri Lankan travel regulations and legal requirements.
We value your privacy and do not sell your data. However, we may share information in limited cases:
Service Providers: We may share necessary details with hotels, drivers, or third-party travel providers to fulfill your booking.
Legal Requirements: If required by law, we may disclose data to comply with legal requests or security regulations.
Business Transfers: If our business undergoes a merger or acquisition, your information may be transferred as part of the process.
We retain personal information only as long as necessary to fulfill your booking and comply with legal obligations.
We implement security measures to protect your data from unauthorized access, modification, or loss.
As a user, you have the right to:
Access Your Data – Request a copy of your personal information.
Correct or Delete Data – Update or remove your information upon request.
Opt-Out of Marketing – Unsubscribe from promotional messages anytime.
For any data-related requests, contact us at info@tournetlanka.com.
“Pay After the Trip” Policy:
Unlike other booking platforms, Tournet Lanka does not process online payments. Customers pay directly after the trip, eliminating the need for online financial transactions.
If you have any questions, comments, or further inquiries regarding this Privacy Policy, please contact us.
The current Privacy Policy may be amended and supplemented. You should review it occasionally to learn more about how we protect your privacy.